CatholicShop.com is here to help you on your journey of faith, so we strive to keep our terms and conditions as simple (and slim) as possible.
We offer a 60-day return policy, because we know that a typical 30-day return policy is often never enough. You are free to return a product for exchange or refund within 60 days of the purchase date. The only exceptions are items that have been engraved, special/bulk orders, or items that display signs of excessive wear or use. There's no fee for returning items for store credit or exchange, but returns for refund have a 10% restocking fee due to the costs associated with shipping and handling the items. Customers are also responsible for return shipping with the exception of manufacturer defect. We stock over 20,000 items, so most customers have no problem finding another product!
We go to great lengths to carry items of the highest quality, so every item purchased on CatholicShop.com is covered by our Lifetime Guarantee. This warranty covers manufacturing defects. Simply return the item and we will either replace it or give you store credit for the full price of the item.
All orders totaling $40 or more, if shipping within the USA, are eligible for Free Economy Shipping. Orders shipping outside the USA are not eligible, but we do offer very affordable shipping rates to other countries. If you need an order to arrive sooner, we have several expedited shipping options available. Engraved items sometimes require an additional 1 to 2 days for personalization, so, if ordering something with engraving, please estimate the extra time in addition to the shipping times given at checkout and/or on the product page. You can learn more about our shipping options on our About Us page, or contact us.
Orders may be cancelled or changed by contacting us. If the order has already shipped, we cannot cancel/refund the order until it arrives back to our office. Pre-ordered items cannot be cancelled, nor can orders for engraved items if they have already been engraved. If an order is suspected of being fraudulent through the use of a stolen credit card and false or stolen identify, it is subject to cancellation at any time.
The most important condition we expect from people using our site is simple: Be Happy! If you are unhappy with your CatholicShop.com experience for any reason, simply contact us and we will do our best to put a smile back on your face.